Assessing the impact of supply chain practices on operational efficiency and service delivery in local municipality (LM)

Kabelo Phahlamohlaka; Sabelo Mpungose

doi:10.36096/ijbes.v7i2.794

Authors

Kabelo Phahlamohlaka Mancosa https://orcid.org/0009-0002-1138-2270
Sabelo Mpungose MANCOSSA https://orcid.org/0000-0002-9724-4874

DOI:

https://doi.org/10.36096/ijbes.v7i2.794

Keywords:

SCM, Service Delivery, Local Municipality, Operational Efficiency

Abstract

ABSTRACT

This study aims to investigate how supply chain management (SCM) practices employed by Local Municipality affect service delivery efficiency and effectiveness. Objectives include identifying specific supply chain strategies, evaluating their impact on operational performance, and providing recommendations for improvement. A qualitative research design was used, involving interviews with key stakeholders like supply chain managers. Findings reveal that effective practices, such as collaborative planning and demand forecasting, significantly enhance service delivery and resource management. However, challenges such as limited technological integration and insufficient staff training impede full effectiveness. The study concludes that targeted training and modern technology adoption are essential for improving operational efficiency and community service.

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